1. How long will my order take to arrive?
Orders are processed within 1 to 2 business days of payment confirmation. Once dispatched, delivery takes 5 to 10 business days. Total estimated delivery time is 6 to 12 business days from the moment you place your order.
2. Do you offer free shipping?
Yes. We offer free shipping on all orders to Canada.
3. Where do you ship to?
We currently ship to Canada only.
4. Where are you based?
Hello Chic is operated by Hanline Commerce, a Singapore-registered company (UEN 53506194C).
5. Where does my order come from?
We work with international fulfilment partners. Orders are dispatched from our fulfilment partners in Asia.
6. Can I cancel my order?
You can cancel free of charge within 12 hours of placing your order by emailing support@hello-chic.com. After 12 hours your order may already be processing and cannot be cancelled. You can return it after it arrives instead.
7. What is your return policy?
You have 30 days from the date of delivery to return your order. Items must be unused, in original condition, with original packaging, tags, and accessories. We do not charge any restocking fees.
8. Who pays for return shipping?
If the item is defective, incorrect, or damaged in transit, we cover return shipping. If you're returning an item for any other reason (wrong size, changed your mind), you're responsible for the return shipping cost.
9. Where do I send my return?
Authorized return center:
- 781 Rue William #302
- Montréal, QC H3C 1N8
- Canada
10. What if my item arrives damaged or defective?
Contact us within 30 days of receiving your order and we'll send a free replacement or issue a full refund.
11. How long does a refund take?
Once we receive and approve your return, your refund is processed within 5 business days to your original payment method. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.
12. How do I track my order?
You'll receive a tracking link by email within 24 hours of dispatch.
13. What if my package is lost or delayed?
If your package hasn't arrived within 15 business days of dispatch, contact us and we'll send a replacement or issue a full refund.
14. Do prices include tax?
Yes. All listed prices include applicable taxes for orders shipped to Canada.
15. How do I contact customer support?
Please email support@hello-chic.com or call +1 672-203-1038. Our team is available from Monday to Friday, 9:00 AM - 5:00 PM (EST). We aim to reply to all your queries and concerns within 1 business day.