Refund policy
Return window
You can return your order within 30 days of receiving it, no questions asked.
Order cancellation
You can cancel your order free of charge within 12 hours of placing it by emailing support@hello-chic.com. After 12 hours, the order may already be in processing and cannot be cancelled, but you can return it once it arrives.
What condition must the item be in?
The item must be unworn, unused, and in its original packaging with all tags attached. Items that have been worn, used, or are missing their packaging cannot be returned.
Non-returnable items
The following items cannot be returned: personalised or custom-made products, sealed hygiene products where the seal has been broken, and gift cards.
Who pays for return shipping?
Return shipping costs are paid by the customer. Estimated return shipping is between [X and Y] CAD depending on your location and the carrier you choose.
If your item arrived damaged or defective, we cover the full return shipping cost.
Are there any restocking fees?
No. We do not charge restocking fees.
Where do I send my return?
Hello Chic returns:
- 781 Rue William #302
- Montréal, QC H3C 1N8
- Canada
My item arrived damaged, what now?
If your item arrived damaged or defective, contact us within 30 days of receiving your order. We will send a free replacement or issue a full refund.
How long does a refund take?
Once we receive and inspect your return, we process your refund within 5 business days. The refund is issued to the original payment method. Depending on your bank, it may take an additional 3 to 5 business days to appear on your statement.
Partial refunds
In some cases a partial refund may be granted, for example when an item is returned with minor signs of use or missing original packaging. We will always contact you before processing a partial refund.
Questions?
Visit our FAQs page or contact our customer service team below.
Contact information
Store name: Hello Chic
Business address: 781 Rue William #302, Montréal, QC H3C 1N8, Canada
Support email: support@hello-chic.com
Telephone: +1 672-203-1038
Customer Service Hours: Monday-Friday, 9:00 AM - 5:00 PM (EST)
Response Time: We aim to reply within 1 business day.