Payment Policy

Accepted Payment Methods

We accept the following payment methods at checkout:

Visa
Mastercard
American Express
Apple Pay
Google Pay
Shop Pay
Union Pay

Payment Processing

Payment is collected in full at the time of purchase. Orders are not processed or dispatched until payment has been successfully received. If a payment is declined, your order will not be confirmed.

Pricing

All prices on Hello Chic are displayed in CAD ($) with no hidden fees or additional charges added at checkout. Prices are subject to change without notice. Shipping is free on all orders.

Secure Payments

Hello Chic uses SSL encryption and trusted payment gateways to keep every transaction safe and secure. We do not store your card or payment details at any point.

Refunds & Chargebacks

Refunds are processed in accordance with our Returns & Refunds Policy. If you have any concerns about a charge, please contact us at info@hello-chic.com before raising a chargeback - we're happy to resolve issues directly and quickly. Unauthorised chargebacks will be disputed.

Fraud Prevention

Hello Chic reserves the right to cancel or hold any order where fraudulent or unauthorised activity is suspected. Additional verification may be requested for high-value transactions before an order is processed.